Last updated: November 6, 2026
Our 14-day return policy
You have 14 days after receiving your item to request a return. You may request a return even if you have tried the product. Sale items are included in this offer. Keep your receipt or other proof of purchase and contact us within the return window.
How to request a return
Email business@agencydemarketing.com with your order number and the item you wish to return, or use our contact page. We will explain the next steps, return destination and any applicable conditions. If your return is accepted, we will provide a return label or appropriate freight-return instructions. Please contact us before sending goods back so that the correct collection or receiving arrangements can be made.
Our contact address is KNW Goods DBA Motion, 7296 E South Ave, Ponca City, OK 74604, United States. Use the return destination in your approved instructions; some equipment may require a different receiving location. Pack the product securely and include its supplied accessories. Keep the original packaging when practical, especially for heavy or fragile equipment.
Return shipping and freight
Return arrangements depend on product size and location. We will identify any applicable customer-paid return charge that must be disclosed before purchase and confirm the arrangements before return. We will not impose an undisclosed restocking fee. Costs and remedies for damaged, defective or incorrect goods are handled according to our obligations as the seller and applicable law. Do not book a freight collection or send an item directly to a manufacturer without the appropriate instructions.
Damaged, defective or incorrect goods
Contact us promptly if an item arrives damaged, is defective or is not what you ordered. Include your order number and, if possible, photographs of the item and packaging. We will assess the issue and arrange the appropriate remedy. The 14-day change-of-mind return window does not limit rights relating to defective or misdescribed goods.
Exceptions
Personalized or genuinely custom-made products, gift cards and products that cannot lawfully or safely be returned may be excluded from change-of-mind returns where permitted by law. Any product-specific exception must be disclosed before purchase. An item being ordered from a supplier does not by itself mean that it is a personalized product. Exceptions do not remove your applicable rights for faulty, damaged or incorrect goods.
Exchanges
Contact us if you would like a different item. We can explain availability and the return process before you place a separate replacement order.
Refunds
We will notify you after receiving and reviewing your return. Approved refunds are issued to the original payment method within 10 business days, or sooner where applicable law requires. Your bank or payment provider may need additional time to post the refund. Contact us if more than 15 business days have passed since approval and you have not received it. Refunds required for cancellation, delivery failure or statutory withdrawal follow the applicable legal time limits.
Warranty and statutory rights
Manufacturer warranties vary by model and intended use. Request the written warranty before purchase, including any commercial-use conditions and responsibility for parts, labor, shipping or installation. A manufacturer's warranty is separate from our return offer and does not replace your rights against MOTION as the seller.
Where a statutory cooling-off or withdrawal right applies, including applicable European Union distance-selling rights, you may exercise it within the applicable period without giving a reason. Statutory exceptions and rules for handling, return costs and refunds apply as required by law. Nothing in this policy restricts mandatory consumer protections or reduces more favorable terms already agreed for an existing order.